Altercation between Oswego Portillo employee and client caught on camera – NBC Chicago

Oswego Police continue to investigate after a confrontation between an employee and a customer at a restaurant in suburban Portillo was filmed, with the clip spreading like wildfire on social media.

The incident occurred on Sunday after a drink spilled inside the vehicle of a customer at the restaurant. The employee and the customer had a verbal altercation while the customer was still seated inside his vehicle.

Eventually, the altercation turned physical, with both individuals sustaining minor injuries. The employee, an 18-year-old man, suffered a sprained elbow and had his head hair removed, police said. He was briefly hospitalized and has since been released. The client, a 48-year-old man, suffered facial injuries and grazes on other parts of his body, but refused medical treatment.

The two people involved say they feel threatened during the verbal altercation, according to police.

Police say they are looking through surveillance footage of the incident. No video showing the start of the confrontation has been found, but other videos, including images on social media, have been widely shared and are being examined by police as officials determine whether charges will be laid in the case.

“We understand the concern over this incident in the community and are working to gather information as quickly as possible to understand the full picture of what happened,” said Police Chief Jeff Burgner. “Given the community tensions surrounding this incident, our goal is to ensure that this investigation is conducted thoroughly and accurately to ensure justice for all parties involved.

Portillo turned the surveillance footage over to the police.

“We’re a company that really focuses on a good culture and a good experience, so we cooperate with the police and let them handle what happens,” a spokesperson said.

Residents say they are upset and disappointed after the confrontation, with some calling it “heartbreaking” to watch the fight unfold.

“It’s horrible that this is happening in our city,” said one resident. “It should never have happened.”

“I think it’s pretty awful to watch,” added another resident. “I never thought I would see this in my city. Seeing this has been heartbreaking and heartbreaking.

Oswego Police and the Kendall County State Prosecutor are working together to determine whether charges will be laid, and no official announcement has yet been made.


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